Having a problem with Amazon pay by invoice?

This is one of those posts to help people searching google for a particular problem, it’s not relevent to eQuality Time or it’s projects more generally.

We have a credit line with Amazon so that we can pay by bank transfer (vital for charities that need two signitories on any outgoing spend). During the pandemic, we weren’t buying anything, so Amazon reduced our credit limit to £0 automatically.

So, you know, we couldn’t buy literally anything.   To fix this you have to ring up and ask for a credit limit increase. I did that several times. You have to pick an amount and hope it’s approved. 

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You then get an email like this:

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We went round that loop a few times. It turns out that the solution, at least for us, was that I (Joe) personally bought some pens using the buisness account and my own bank card. That put some history on the account and the next credit increase worked.