Uber’s highly controversial approach splits people, even within disability – I know people who depend on it, and people who are unable to use it because of the accessibility of the cars.
I think that a lot of the decisions made by Uber are wrong – I also think some of them are relics of a time when they were a tiny upstart in a market that is famed for companies abusing drivers, murder, and outright war. I don’t think that excuses some of their practices, but I imagine that it’s a rough marketplace to come up though. I’m hoping that the company is reconfiguring now that its success depends on public perception and government regulation rather than beating out early competition.
In any case, it’s worth highlighting when they do something right: Uber have produced a beautiful site for passengers to communicate with Deaf drivers. Excellent to see.