To report a small internal success: I rewrote the code behind White Water Writers so that it automatically generates a well-formed ebook at the same time as the print-ready pdf that we send to Amazon.
This means that we can upload them seperately rather than relying on Amazon to convert our nicely-formatted pdf into a ebook. The reason this was necessary was because Amazon’s automatic conversion has been causing problems for years, even with our relatively consistent and clean formating.
There should be a measurable increase in quality going forward and I might even go back through our 200 book back catalog and regenerate all the ebooks.